General Ordering Information


• CATALOG REQUEST: Requests must be faxed or emailed. Catalogs are sent via U.S. mail.
• SAMPLES: Requests must be faxed or emailed. Free samples are available up to a value of $10.
Shipping is provided on 3rd Party or Freight Collect billing, or with a credit card.
• LIABILITY: All orders are considered final and cannot be canceled without approval. Canceled orders will be subject to charges for work completed before cancellation. No returns accepted.
• OVERRUNS AND UNDERRUNS: We always attempt to ship the exact quantity ordered. However, production methods necessitate our reserving the right to ship 5% over or under the quantity ordered. The invoice and packing list will reflect the exact quantity that is shipped. Orders marked “No Overs” will run a risk of under shipment. Orders marked “No Unders” will run a risk of over shipment. Orders marked “Exact Quantity” or “No Overs and No Unders” will be charged $15 (V) per item.
• INVOICES: Invoices are delivered by email.



• PRODUCT COLORS/IMPRINT PLACEMENT: Actual product colors may differ slightly from the representation in this website. If clarification of product color is required, please request a sample.
• PRODUCTION TIME: 7-10 working days for most products excluding Gripp. Gripp orders require 15 working days. Rush service almost always available (excluding Fly Swatters, Hero Coolies, and Pom Poms). Call for current lead time.
• PRE-PRODUCTION PROOF: 6 working days on average. Standard set-ups apply and are credited against production order.
• LESS THAN MINIMUM: Available on most products. Check product website for availability. Usually $60 (V) with absolute minimum one half of first column quantity.




All orders are shipped freight prepaid and charged unless a shipper number is provided. FedEx is our preferred carrier. The responsibility of Proinnovative to meet specific dates ceases once freight is tendered to carrier. Orders are shipped “no signature required”.
• Standard carton dimensions and packout listed on website product pages.
• $6 (P) per shipping carton is added to cover handling, tracking and insurance in case of loss and damage while in transit ($4 (P) per carton for shipments over 25 cartons).
• Orders shipped via USPS will incur a $15 (V) charge to cover labor.
• International shipments incur a $25 (V) processing charge.
• Split shipments incur a $10 (V) per location charge.
• Some products require full case packs per shipping address. Call for details.



FOB point for each product is shown on page. Most products ship from Phoenix, Arizona, with the following exceptions: Beverage Insulators and Towels (TX), Bags and Aprons (GA) some Drinkware (TX or IN), Pom Poms (NY), and Wristbands (TN or TX).



• Unless otherwise indicated, all prices include a single location imprint.
• Co-op prices and unimprinted prices available. Call for Quote.
• Orders produced overseas to order are excluded from special pricing agreements.